Shipping & Returns

SHIPPING

We currently ship within Canada, to the United States, and to select international destinations.

Available shipping methods, rates and estimated transit times are displayed at checkout based on your order and delivery destination.

Free Shipping

Free standard shipping is available on eligible orders of $100 or more within Canada and the United States.

The qualifying order value is calculated after applicable discounts and before taxes, unless otherwise stated.

Processing & Delivery

Orders are processed before being handed to the carrier. Delivery estimates displayed at checkout refer to carrier transit time and do not include order processing or pre-order production time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available for the selected service.

Carrier delivery estimates are not guaranteed and may be affected by weather, customs, peak periods and other circumstances outside our control.

Please ensure your shipping address is complete and accurate before submitting your order.

PRE-ORDERS

Products marked PRE-ORDER are purchased before they are ready to ship.

The estimated fulfillment timeframe for each pre-order product is displayed on its product page.

If an order contains both in-stock and pre-order merchandise, the order may be shipped together once all items are available unless otherwise stated.

If you would like an in-stock item shipped separately, we recommend placing it as a separate order.

Estimated pre-order dates are provided in good faith but may change due to production or circumstances outside our control. We will communicate material changes when appropriate.

INTERNATIONAL ORDERS

International shipping options vary by destination.

Some economy international services may not include tracking. Please review the shipping method selected at checkout carefully.

International shipments may also be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country. Unless collected at checkout, these charges are the responsibility of the customer.

Customs processing may also affect delivery times.

RETURNS & EXCHANGES

We want you to feel good in your Socacize® gear.

Eligible merchandise may be returned or exchanged within 14 days of delivery.

To be eligible, merchandise must be:

• Unworn

• Unwashed

• Unused

• In its original condition

• Returned with original tags attached

Items identified as Final Sale are not eligible for return or exchange.

Customers are responsible for return shipping costs unless an item arrives damaged, defective or incorrect.

Original shipping charges are non-refundable except where required by law or where the return results from our error.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from what you ordered, please contact us promptly.

Include your order number and photos of the item and packaging, where applicable, so our team can review the issue.

NEED HELP?

Have a question about shipping, a pre-order, return or exchange?

Please visit our Contact Us page and our team will be happy to assist.